Overview

This Privacy Policy explains how South Bay Coin collects, uses, stores, and protects your personal information when you visit our website, contact us, submit a form, request an appraisal, purchase products, sell items to us, or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• First and last name
• Email address
• Phone number
• Shipping or billing address
• Item details submitted for appraisal or sale
• Messages, photos, or documents you submit to us

Usage Data

We may automatically collect certain information when you visit our website, including your IP address, browser type, device type, pages visited, time spent on pages, referring websites, and other diagnostic data.

Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar tracking technologies to improve website functionality, understand visitor behavior, remember preferences, and support marketing efforts.

You may disable cookies through your browser settings, but some parts of the website may not function properly.

How We Use Your Information

South Bay Coin may use personal information to:

• Respond to inquiries and appraisal requests
• Process purchases, sales, and transactions
• Verify identity, ownership, and transaction details
• Communicate by phone, text, email, or other methods
• Provide customer service
• Improve our website, products, and services
• Prevent fraud and protect our business
• Comply with legal, regulatory, and recordkeeping obligations

Sharing Your Information

We may share information with trusted service providers who help us operate our website, process transactions, provide shipping, manage communications, analyze website use, or support business operations.

We may also disclose information when required by law, to protect our rights, prevent fraud, or comply with legal obligations.

Text Messages & Email Communications

If you provide your phone number or email address, South Bay Coin may contact you regarding inquiries, appraisals, appointments, purchases, sales, order updates, or service-related matters.

You may opt out of promotional communications where applicable.

Data Retention

We retain personal information only as long as necessary for business, legal, accounting, fraud prevention, dispute resolution, and compliance purposes.

Security

We take reasonable measures to protect your personal information. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may contain links to third-party websites. South Bay Coin is not responsible for the privacy practices, content, or policies of third-party websites.

Your Privacy Rights

Depending on your location, you may have the right to request access, correction, deletion, or limitation of certain personal information. To make a privacy request, please contact us using the information below.

Changes to This Privacy Policy

South Bay Coin may update this Privacy Policy from time to time. Changes are effective when posted on this page.